Accessible information:
The hotel has level access, to its restaurant, bar and riverside function suite and are fully fully accessible.
Unfortunately all our guest bedrooms are located on the first floor of the hotel and are not suitable for guests with specific accessibility needs.
Please contact the hotel for full information.
Business services and internet access:
Free high speed WiFi internet access is available throughout the hotel, not all guest rooms have WiFi.
Cancellation policy:
Standard Cancellation Policy: 24 hrs noon on the day prior to arrival
With the exception of pre paid non refundable bookings
Check in and out times:
Check in: 15.00 - 22.00
Check out: before 11.00
Late or early Checkout times can be pre arranged on request and are chargable at £10.00 for every additional hour. During peak periods we will not be able to offer this service
Car parking:
Free on site car parking, lit at night, for 40 cars
Children and families:
Children of all ages are welcome. A limited number of family rooms are available Children under the age of 3 years stay free when sharing an adults room
Cots and high chairs are available free of charge
Currency and credit cards accepted:
The hotel accepts payments made by cash (Sterling only), most major credit/debit cards (Visa, MasterCard, Maestro, Delta, Solo).
The hotel is unable to accept personal or travellers cheques
Advance payment may be made by any of the aforementioned methods or by bank transfer. Please contact the hotel finance department for details
Pets:
The hotel is pet friendly and well behaved dogs are welcome in guest rooms by prior arrangement, certain guest rooms are designated for dogs and we allow to charge a £10.00 deep cleaning charge per
night . Guide dogs are also welcomed. Dogs are not permitted in the riverside restaurant.
Service charge:
There is no service charge added automatically. Gratuities are at the customer’s discretion
Smoking policy:
The hotel is committed to providing its guests and associates with a smoke free environment. All bedrooms, public areas and functions rooms are non smoking. Guests which do not adhere to this policy
and smoke in bedrooms, we permitt the right to charge an additional nights stay to allow for deep cleaning and airing of the bedroom.